Delivery policy

SHIPPING AND DELIVERY

  1. How does shipping and delivery work?
    • You can expect your parcel within 4 to 7 business days. A number of delivery methods may be used depending on the type of order.  When we ship your order you will receive a confirmation email with a tracking number.  Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
    • The delivery time is subject to stock availability. If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 4 to 7 business days from this "sent" date, provided the stock arrives at our warehouse when expected.
    • If your order does not arrive within 15 business days, please contact us at the following email address support@belmori.com so that we can follow it up with the courier. We confirm your parcel's delivery by requiring a signature on arrival.  If you accept "leave in a safe place" directly with our courier we will no longer take responsibility for the package.  If you are not available to sign for the parcel, the parcel will be redirected to the nearest courier depot.  You are then responsible for collection of the parcel from that depot or paying an additional charge for re-delivery.
    • *Please note: that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
    • Once an order is placed, our team will carefully collect your item(s) and package it, so please allow 1 to 3 days for our team to pick and pack your order. All orders are sent when all the item(s) on the order are ready in full - this means that if you have a pre-order item in your order, we will wait until that latest item is available and then send your order out.
  2. How do I track my order?
    •  After we pass your order to the courier, we will send you a shipping confirmation email which will have a 'Track Order' button. This will take you directly to their website so you can follow the live tracking updates.
  3. Help, I think my order is lost/hasn't been delivered?
    • Think your order might be lost in transit? Although we are quoted 4 – 7 business days for delivery from our couriers, sometimes they aren't able to deliver within this timeframe.  When this is the case, your tracking number may update to advise of a 'delayed' delivery date.
    • If your item still hasn't been delivered within fifteen (15) business days, please contact us at the following email address support@belmori.com and we can launch an investigation.
    • *Please note: Once we pass your item(s) to our courier, your package is with a different provider.  We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control and need to be investigated by our courier.  We are able to contact them on your behalf to resolve any issues.  Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
  4. Can I change my shipping address?
    • We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully.
  5. Do you ship internationally?
    • Yes - our products are loved all over the globe!

Last updated: November 2024.